Terms and Conditions - Privacy Policy


Festival Tickets

The Aroma Coffee and Tea Festival will happen regardless of rain or shine.

The artist line-up / set times are subject to change without notice.


Tickets are non-refundable. The performers, vendors, and advertised activities are subject to change, and no refunds will be offered if any performances are canceled.

Tickets must be purchased from https://www.eventbrite.com directly from the site or through our website.

Tickets purchased from unauthorized sales channels (e.g., scalpers or resale sites) may be forged, and in this case would not be honoured or eligible for a refund.


Once you purchase your ticket you will receive an order confirmation email from Eventbrite on behalf of the Aroma Coffee and Tea Festival. You will exchange your printed ticket or scan your mobile ticket in exchange for a General Admission wristband at the wristband pick-up kiosk at the Domain Central Park. These wristbands will grant you access to the Aroma Coffee and Tea Festival. You will not be allowed to enter any festival events unless wearing your own, valid wristband. Festival wristbands must be worn at all times.

There will be no automatic right of re-admission during the Festival should the wristband become lost, stolen, destroyed or damaged and you unconditionally accept the risk of damage to, loss of and/or theft of your band. Your wristband is not redeemable for cash.

Anyone caught forging entry tickets, wristbands or any other special admission tickets in order to access the Festival or sell such tickets for the festival will be prosecuted without exception.

At the Festival

Cactoox, LLC reserves the right to refuse admission to the Festival. There will be a random body search on admission policy in operation. It is a condition of entry to the Festival that you will submit to any reasonable search request.

During the Festival, you must be able to provide valid identification if requested by a member of security or crew.

Patrons will not be permitted entry to the Festival whilst in the possession of the following prohibited items: items that may be used in a dangerous or threatening manner, knives of any description (and any other sharp items) alcoholic drinks, cans, glass bottles, foodstuffs.

The Festival cannot take liability for any confiscated items – please enquire with us before you bring anything you feel may be confiscated.

Illegal substances are strictly prohibited at the Festival. Any person found in possession of such substances will be denied entry and / or removed from the Festival, and Police may be called to attend.

To ensure the safety of all festival attendees, access to the event sites will be refused to, but not limited to, people who:

  • are under the influence of illegal drugs or any other illegal substances.

  • Are clearly suffering from alcohol or other substance intoxication.

  • Have been previously banned from festivals and/or other events by the organizer, the administration or legal authorities.

  • Are demonstrating an intent to disturb the peace or to provoke someone else to do so.

  • Engage in fighting or any disruptive behaviour.

  • Resist the direction of and searches by the Festival’s security guards.

At the Festival, it is forbidden to try to access sections restricted to certain ticket holders, artists or Cactoox, LLC staff.

At the Festival it is forbidden to obstruct entrances, exits and evacuation routes and/or to linger at these locations any longer than strictly necessary for entering or exiting the Festival site. It is also forbidden to deface, mark, damage, tear down or otherwise destroy, in whole or in part, any of the decorations or part of the Festival site.

Persons attending the Festival may be filmed, photographed or recorded as part of the audience. This media is owned by the Aroma Coffee and Tea Festival and may be used for any promotional material or other publication of the Festival. The “Footage” may also be used by or on behalf of the Company or any of the Company’s parent entities, subsidiaries, affiliates, partners, sponsors, officers, shareholders, successors or assigns for any purpose, including, but not limited to, archival, promotional, and commercial purposes, without any compensation to you. By attending the event you give the Aroma Coffee and Tea Festival the permission to use this media without any compensation to you. You waive all other rights in the Footage, including, but not limited to, all claims of so-called moral rights. This Footage may also be used as a means to identify and facilitate the prosecution of illegal or impermissible conduct.

Any recordings made by ticket holders on or near the Festival site may not be used for commercial or public purposes, unless consented to by the Cactoox, LLC.

Cactoox, LLC and the Aroma Coffee and Tea Festival cannot accept liability for any damages, loss or injuries sustained at the Festival, including loss or damage to property, however caused.


The Company disclaims all responsibility from losses or damages to vehicles parked in or near the Festival. The Company is not responsible for losses or damage to any vehicle on or near the Festival, including, without limitation, vehicles towed from the Festival site.

Medical Care

In the event of a medical emergency, you hereby consent to medical care and transportation at your cost in order to obtain treatment that is deemed reasonably appropriate or necessary by the reasonable discretion of the Festival staff, security, police or medical professionals.

You hereby agree to release and not hold responsible Cactoox, LLC from any liability arising out of, or in connection with, the actions or omissions of the Company related to your medical care.

You recognize and acknowledge that there are hazards and risks of physical injury or illness and that not all such risks can be fully eliminated.

You understand this waiver extends to any liability that arises out of, or is in any way connected with the medical treatment and transportation provided in the event of an emergency and/or injury.

By entering the Festival site, you voluntarily agree to assume the full risk of death, bodily injury or property damage, regardless of severity, that may be sustained as a result of attendance at the Festival or while on the premises, whether or not caused by the negligence or gross negligence of the Company Parties.


By entering the Aroma Coffee and Tea Festival, you assume any and all risk and/or danger, known or unknown, foreseeable and unforeseeable, resulting from, or incidental to, the Festival, whether occurring prior to, during, or subsequent to, the Festival, including, but not limited to, any death, personal injury or loss, damage or liability whatsoever. You understand that your use of your ticket is contingent upon your voluntary assumption of the risk and danger that may result from, or be incidental to, your presence at the Festival, whether occurring prior to, during or after the Festival, including any actions or omissions of the Company Parties.

By entering the Festival, you acknowledge and agree that you may be subject to extremely loud music and sounds.

You acknowledge and understand that the Ticket is a revocable license to attend the Festival for which it was issued, and is subject to revocation and denial of admission without compensation for any reason, including, but not limited to, your attempted or actual violation of any of the rules set forth herein, policy or regulations and for any other action taken by you in violation of any local, state or federal law, or that may endanger other Ticket Holders.


You hereby indemnify and not hold responsible Cacroox, LLC, its parent, affiliate, and subsidiary companies, and each of their respective representatives, officers, directors, owners, members, trustees, agents, employees, successors and assigns, including the owners of the venues where the Festival events take place, the ticket agent(s), festival sponsors, the promoter(s), and the performing artists, including their respective management, agents, staff and designees (collectively, the “Company Parties”) from any loss, liability, damage or cost in any way arising out of or related to, your actions and omissions at, around, or while traveling to and from, the Festival.

You hereby waive, discharge, hold harmless and covenant not to sue the Company Parties from any and all liability arising out of or in connection with the Festival, for any claims, causes of action, obligations, lawsuits, charges, complaints, controversies, damages, costs or experiences of whatsoever kind, nature, or description arising out of, or related to the Festival, your attendance at the Festival, or your travel to and from the Festival, whether or not caused by the negligence or gross negligence of the Company Parties.

For safety reasons, the Company reserves the right to, without any prior notice or compensation to you: (i) postpone, cancel, interrupt or stop the Festival; (ii) provisionally keep visitors on the Festival site at the end of the Festival; (iii) totally or partially vacate the Festival site; and (iv) deny access to the Festival site regardless of the possession of a Ticket.

The Company reserves the right to change, modify, or alter any aspect of the Festival (including, without limitation, the appearance of any performer or vendor, and/or the order of performance of any performer or artist), at any time, for any reason whatsoever, without any prior notice or compensation to You.

You understand that the vendors/artists and/or line up for the Festival may be changed and that such occurrence shall not, under any circumstances, entitle You to any claim whatsoever, including, but not limited to, a refund for Your Ticket



Force Majeure

If the Festival is cancelled in whole or in part due to a Force Majeure Event, you will not be entitled to a refund. Notwithstanding the foregoing, the Company may issue, at the Company’s sole and absolute discretion, a partial or full refund of your Ticket, by accounting for, among other considerations, the extent and nature of the cancellation.

A “Force Majeure Event” shall mean an act of God, act of terrorism, flood, hurricane, tsunami or other natural disaster, war, strike or other labour condition or dispute, an order or injunction of any court or administrative body or any other act of public authority, severe weather threatening the safety of Festival attendees or similar contingency or unexpected event, and any such occurrence beyond the reasonable control of the Company. You understand that in all instances, the maximum remedy You may receive for the cancellation of any part of the Festival, if any, will be the face value of Your Ticket, excluding all fees and/or service charges paid by You in connection with the purchase of Your Ticket.


Cactoox,LLC provides this Website (aromacoffeeandteafestival.com) as a public service.

Your privacy is important to us. Our goal is to provide you with information, resources, and services that are helpful to you. This Privacy Policy has been written to describe the conditions under which this web site is being made available to you. The Privacy Policy discusses, among other things, how data obtained during your visit to this web site may be collected and used. We strongly recommend that you read the Privacy Policy carefully. By using this web site, you agree to be bound by the terms of this Privacy Policy. If you do not accept the terms of the Privacy Policy, you are directed to discontinue accessing or otherwise using the web site or any materials obtained from it. If you are dissatisfied with the web site, please contact us; otherwise, your only recourse is to disconnect from this site and refrain from visiting the site in the future.

The process of maintaining a web site is an evolving one, and Cactoox, LLC may decide at some point in the future, without advance notice, to modify the terms of this Privacy Policy. Your use of the web site, or materials obtained from the web site, indicates your assent to the Privacy Policy at the time of such use. The effective Privacy Policy will be posted on the web site, and you should check upon every visit for any changes.

Links to Third-Party Web Sites

Cactoox, LLC may provide links to third-party web sites for the convenience of our users. If you access those links, you will leave the aromacoffeeandteafestival.com web site. Cactoox, LLC and aromacoffeeandteafestival.com do not control these third-party websites and can not represent that their policies and practices will be consistent with this Privacy Policy. For example, other web sites may collect or use personal information about you in a manner different from that described in this document. Therefore, you should use other web sites with caution, and you do so at your own risk. We encourage you to review the privacy policy of any web site before submitting personal information.

Some pages on the aromacoffeeandteafestival.com web site include links to the Aroma Coffee and Tea Festival Facebook page, and/or embedded Facebook widgets that display recent posts on the Aroma Coffee and Tea Festival Facebook page. Please review Facebook’s privacy policy to see how they use your information.

Types of Information We Collect

Non-Personal Information

Non-personal information is data about usage and service operation that is not directly associated with a specific personal identity. Cactoox, LLC may collect and analyze non-personal information to evaluate how visitors use the web site.

Aggregate Information

Cactoox, LLC may gather aggregate information, which refers to information your computer automatically provides to us and that can not be tied back to you as a specific individual. Examples include referral data (the web sites you visited just before and just after our site), the pages viewed, time spent at our Web site, and Internet Protocol (IP) addresses. An IP address is a number that is automatically assigned to your computer whenever you access the Internet. For example, when you request a page from sandiegotangofestival.com, our web server logs your IP address to create aggregate reports on user demographics and traffic patterns and for purposes of system administration.

Log Files

Every time you request or download a file from the web site, our web server may store data about these events and your IP address in a log file. Cactoox, LLC may use this information to analyze trends, administer the web site, track users’ movements, and gather broad demographic information for aggregate use or for other business purposes.


Our site may use a feature of your browser to set a “cookie” on your computer. Cookies are small packets of information that a web server stores on your computer. Our web server can then read those cookies whenever you visit our web site. We may use cookies in a number of ways, such as to process your festival registration order, to deliver content specific to your interests, and to track the pages you’ve visited. These cookies allow us to use the information we collect to customize your experience so that your visit to our site is as relevant and as valuable to you as possible.

Most browser software can be set up to deal with cookies. You may modify your browser preference to provide you with choices relating to cookies. You have the choice to accept all cookies, to be notified when a cookie is set or to reject all cookies. If you choose to reject cookies, certain of the functions and conveniences of our web site may not work properly, and you may be unable to use some of the services we provide. Most browsers offer instructions on how to reset the browser to reject cookies in the “Help” section of the toolbar. We do not link non-personal information from cookies to personally identifiable information without your permission.

Web Beacons

Our web site also may use web beacons to collect non-personal information about your use of our web site and your use of our newsletters. The information collected by web beacons allows us to statistically monitor how many people are using our web site; how many people open our emails; and for what purposes these actions are being taken. Our web beacons are not used to track your activity outside of our web site or our newsletters. Cactoox, LLC does not link non-personal information from web beacons to personally identifiable information without your permission.

Personal Information

Personal information is information that is associated with your name or personal identity. Cactoox, LLC uses personal information to better understand your needs and interests and to provide you with better service. On some of our web pages, you may be able to request information, subscribe to mailing lists, provide feedback, or register for events. The types of personal information you provide to us on these pages may include e-mail address, name, city, country, gender, or billing information.

How We Use Your Information

Cactoox, LLC may use non-personal data that is aggregated for reporting about our web site usability, performance, and effectiveness. It may be used to improve the experience, usability, and content of the site.

Cactoox, LLC may use personal information to provide services that support the activities of visitors to our web site.

Credit card information is never collected or stored by our web server. Payment processing services are provided by a third-party payment service (Wave). Cactoox, LLC may share your personal information with this third-party payment service to facilitate these transactions.

Information Sharing
Cactoox, LLC does not sell, rent, or lease any individual’s personal information or lists of email addresses to anyone for marketing purposes, and we take commercially reasonable steps to maintain the security of this information. However, Cactoox, LLC reserves the right to supply any such information to any organization into which Cactoox, LLC may merge in the future or to which it may make any transfer in order to enable a third party to continue part or all of its mission. Cactoox, LLC also reserves the right to release personal information to protect our systems or business, if we reasonably believe you to have initiated or participated in any illegal activity. In addition, please be aware that in certain circumstances, TCactoox, LLC may be obligated to release your personal information pursuant to judicial or other government subpoenas, warrants, or other orders.

Cactoox, LLC may maintain publicly accessible archives of our activities. For example, registering for one of our events, or answering a survey question may result in some of your information or photographs of you becoming part of our publicly accessible web site. Our “Who’s Coming” page will display, with your prior consent, your first name, the initial of your last name, and the city that you provide when you register for one of our events. Answers to our survey questions may be quoted on our web site without your name attributed to the quote.

Given the international scope of the aromacoffeeandteafestival.com website, personal information may be visible to persons outside your country of residence, including to persons in countries that your own country’s privacy laws and regulations deem deficient in ensuring an adequate level of protection for such information. If you are unsure whether this Privacy Policy is in conflict with applicable local rules, you should ask that your information not be shown on our web site; specifically during registration for one of our events. If you are located within the European Union, you should note that your information will be transferred to the United States, which is deemed by the European Union to have inadequate data protection. Nevertheless, in accordance with local laws implementing European Union Directive 95/46/EC of 24 October 1995 (“EU Privacy Directive”) on the protection of individuals with regard to the processing of personal data and on the free movement of such data, individuals located in countries outside of the United States of America who submit personal information do thereby consent to the general use of such information as provided in this Privacy Policy and to its transfer to and/or storage in the United States of America.

If you do not want your personal information collected and used by Cactoox, LLC, please do not visit the aromacoffeeandteafestival.com web site or register for any of our events or sign-up for any of our email lists.

Access to and Accuracy of Personal Information

Cactoox, LLC is committed to keeping the personal information of our users accurate. All the information you have submitted to us can be verified and changed. In order to do this, please email us a request. We provide email list subscribers with online access to their own personal profiles, allowing them to update or delete information at any time. Certain areas of the sandiegotangofestival.com web site may limit access to specific individuals through the use of passwords or other personal identifiers; a password prompt is your indication that a protected resource is being accessed.


Cactoox, LLC makes every effort to protect personal information for users of the web site, including using application firewalls, encryption using SSL certificates, and other security measures on its servers. No server, however, is 100% secure, and you should take this into account when submitting personal or confidential information about yourself on any web site, including this one. Much of the personal information is used in conjunction with services such as event registration, payment, and check-in, so some types of personal information such as your name, and email address may be visible to employees and volunteers for Cactoox, LLC over encrypted communication channels (such as https). Cactoox, LLC assumes no liability for the interception, alteration, or misuse of the information you provide.

Opting Out

From time to time, Cactoox, LLC may email you electronic newsletters, announcements, surveys or other information. If you prefer not to receive any or all of these communications, you may opt-out by following the directions provided at the bottom of each electronic newsletters or announcement.

For Questions or Comments Contact Us at  

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